From quote to payment — fully orchestrated
The Order to Cash process spans quoting, order management, fulfilment, invoicing, and collections. MyWave agents work in sequence and in parallel to eliminate manual handoffs, enforce credit and pricing policies, and accelerate cash collection — all while maintaining a complete audit trail across ERP, CRM, and logistics systems.
Each step shows the AI agent responsible, what it does, which systems it touches, and what it produces.
Receives an incoming quote request and validates it against customer master data, credit limits, and product availability in SAP.
Cross-references the quote against active customer contracts, volume agreements, and approved discount matrices to ensure compliant pricing.
Analyses the confirmed order for fraud signals, delivery risk, and margin health before releasing to fulfilment.
Runs Available-to-Promise checks across all relevant warehouses and plants, confirms delivery dates, and sends automated order confirmation to the customer.
Optimises delivery routes and carrier selection based on cost, SLA, and customer priority tiers.
Monitors in-transit shipments in real time and proactively notifies customers and internal teams of delays, triggering re-routing where possible.
Creates the invoice immediately upon goods issue confirmation, applying correct tax codes, billing addresses, and payment terms from the contract.
Validates the invoice against country-specific e-invoicing mandates (e.g. Peppol, ZATCA, FatturaPA) and submits to the relevant government portal.
Monitors open receivables ageing and triggers tiered dunning communications — from friendly reminders to formal demand letters — based on customer segment and payment history.
Matches incoming bank payments to open invoices using AI-based remittance matching, posts cash receipts in SAP, and flags unmatched items for review.
Typical results from full deployment
Process Phases